Terms of Service

Accepting these terms, and who can use WillWolf

When you create an account or use WillWolf in any way, you agree to these terms. This is a valid and binding electronic agreement under Indian law, in the same way that a signed paper agreement would be, and it applies each time you sign in and use the service.

To use WillWolf you must be at least 18 years old, of sound mind, and legally able to enter into a contract. WillWolf is built for residents of India who are planning estates situated in India, and our documents, verification steps and legal framing are designed with Indian law in mind.

If you do not agree with these terms, please do not create an account or continue using WillWolf. If you are using WillWolf on behalf of someone else, you confirm that you are authorised to do so and that they meet the same eligibility requirements.

What WillWolf is, and what it is not

WillWolf helps you organise your estate, store your assets in an encrypted vault, and generate will documents. You can name the people who matter to your plan, such as beneficiaries, executors, guardians and witnesses.

We give you structure, prompts and a clear place to keep everything, but the decisions in your will are always yours. WillWolf does not draft bespoke clauses for your circumstances, and it does not tell you whether a particular plan is right for you or your family.

WillWolf is not a law firm and does not provide legal advice. Nothing in the service, the documents it generates, or any guidance shown on screen is a substitute for advice from a qualified professional. For a complex estate, a business, property spread across jurisdictions, or any specific legal question, please consult a qualified advocate before you rely on your will.

Your account, your keys, and the recovery sentence

Your account is protected by a master password, and your most private content (your Tier-3 content) is encrypted inside your own browser under a key derived from that password. You also choose a recovery sentence, and your vault key is wrapped under both the password and the recovery sentence, so either one can unlock it.

Because the key is derived from your own credentials and we never hold it in a usable form, we have no technical means to decrypt your Tier-3 content. This is a deliberate design choice that keeps that content genuinely private to you. It also means the responsibility for keeping your password and recovery sentence safe sits with you. Please store them somewhere secure and separate.

We cannot reset your password or recovery sentence, and there is no backdoor. If you lose both your password and your recovery sentence, your encrypted Tier-3 content cannot be recovered by anyone, including us, and it is permanently lost. Equally, anyone who holds either your password or your recovery sentence can read everything in your vault, so treat them as you would the keys to a safe.

Making a will that is actually valid

Under the Indian Succession Act 1925, a will must be signed by you, the testator, while you are of sound mind and acting voluntarily, and it must be attested by two witnesses who are present together. Registration of a will is optional in India. A will that is unsigned or that is not properly witnessed is void, however carefully it is written.

WillWolf does not verify any of these things. We do not assess your mental capacity, we do not witness your signing, and we cannot detect undue influence or pressure from another person. Any review we show you is a completeness and consistency check only. It looks at whether details line up and nothing obvious is missing, and it is never a check of legal correctness or validity.

If Muslim personal law applies to you, please note that it limits how much of your estate you can dispose of by will, broadly to about one-third. This is a matter to confirm with a qualified advocate for your own circumstances.

To give your will the best chance of being valid, sign it yourself of your own free will, and have it attested by two witnesses present together. If you are in any doubt about capacity, witnessing or the reach of your wishes, take legal advice before you rely on the document.

Identity verification (KYC)

WillWolf offers identity verification through Aadhaar e-KYC. This step is voluntary and skippable. You can use WillWolf fully without it. If you choose to verify, it is done only with your explicit consent, through a licensed Aadhaar e-KYC provider, which connects to UIDAI under UIDAI's authentication regulations.

Completing KYC helps confirm that you are who you say you are, which can add confidence for the people who rely on your plan later. It does not make your will legally valid, it is not a substitute for signing and witnessing your will, and it is not required to use any part of WillWolf.

To be transparent about how this data is held: when you complete KYC, WillWolf currently stores your full Aadhaar number along with the KYC details received from UIDAI. These are held in server-readable form (Tier 2), which means our servers can decrypt them when operationally needed, and you can reveal them to yourself at any time. This is different from your Tier-3 content, which we have no technical means to decrypt.

Entering other people's information

To make a will work, you will enter details about other people: your beneficiaries, executors, guardians and witnesses. When you add any of these people, you confirm that you are authorised to provide their details and that you have any consent needed under the law that applies to you.

You are responsible for the accuracy of what you enter about other people. Please take care to get names, contact details and identities right, because these details shape who is named in your will and who may later be able to claim access to your vault.

How a beneficiary gets access to your vault

A named beneficiary uses a separate, read-only claim portal, and always verifies their own identity with an Aadhaar one-time code before they can see anything. There are two ways a beneficiary's access can open:

• Early access you grant: while you are alive, you can choose to give a beneficiary early access to what you have assigned them. When you do, they can verify their identity and view it without a death certificate.
• After you pass away: if you have not granted early access, a beneficiary can claim by uploading a death certificate. The certificate is first read by an automated text-extraction step and is then always reviewed and approved manually by a WillWolf administrator before any access is granted.

Please be clear about what this is and is not. Approval is never automatic, and it is not a check against any government registry; a person reviews each death-certificate claim. We grant access on a best-effort basis, using the information available to us.

After a death certificate is reviewed, the administrator may approve it, reject it with a reason, or ask the beneficiary to upload a clearer copy, and the beneficiary is told the outcome by email. If access has already been granted and is later found to have been given in error, we can withdraw it.

When access does open, the key that unlocks your vault is put back together only inside the beneficiary's own browser from two separately-held halves; our servers never assemble or store that key, and never see your Vault Master Key. A beneficiary only ever sees the specific assets, documents, wills and messages you assigned to them.

We keep a record of claim activity, so the owner's own activity log shows when access was granted and when a beneficiary verified their identity, opened the vault, and signed out.

WillWolf is not a court, executor, trustee or agent. We do not verify legal title to any asset, and we do not guarantee any inheritance outcome. The will your beneficiary is shown is re-rendered by WillWolf from your stored information, so it may not be the exact signed paper document. Legal questions about inheritance should be taken to a qualified professional.

Acceptable use

WillWolf is a place to organise your will and estate, so it only works if you use it in good faith. You agree to enter only accurate information, and only information you are entitled to provide. When you add another person as a Beneficiary, Executor, Guardian or Witness, you confirm you have the authority to include their details.

You agree that you will not:

• upload content that is unlawful, fraudulent, infringing or that you have no right to share;
• attempt to break, probe, scan, overload or reverse-engineer the service, or bypass its security or access controls;
• use another person's account or credentials, or misrepresent who you are;
• use WillWolf to harm, harass, defraud or deceive anyone.

If you come across a security weakness, please tell us at support@willwolf.in rather than exploiting it.

Our intellectual property

The WillWolf software, source code, design, layout, logo and brand name are owned by us and protected by law. Using the service does not transfer any of these to you, and you may not copy, resell or reuse them without our written permission.

Your content stays yours. The will you write, the assets you record, the documents, photos and signatures you upload and the details of the people you name all remain your property. You grant us only the limited licence needed to store, encrypt, process and display that content back to you, and to make it available to a Beneficiary through the claim process, purely so we can operate the service for you.

This licence is limited to running WillWolf. We do not use your content for advertising, and we do not sell it. It ends when the content is deleted under the retention rules described in our Privacy Policy.

Third-party services we rely on

To provide WillWolf we rely on a small set of specialist providers. Each one handles a specific part of the service:

• A licensed Aadhaar e-KYC provider (connecting to UIDAI) · Optional Aadhaar e-KYC identity verification
• An automated document-checking service · Reads a death certificate and checks it against the owner's saved details
• An SMS provider and our email provider · Send one-time codes and transactional messages
• A cloud storage provider · Stores your documents, photos and signatures

These providers operate under their own terms. If one of them suffers an outage, changes its service or restricts a feature, that can affect how WillWolf works, sometimes without notice to us. We are not liable for failures caused by third parties or events beyond our reasonable control, though we will always try to restore normal service as quickly as we can. Our Privacy Policy explains what data each provider receives.

The service is provided ‘as is’, and our liability is limited

WillWolf is provided on an as-is and as-available basis. We do not guarantee that the service will be uninterrupted, error-free, or free of delays, and we do not guarantee any particular outcome from using it. WillWolf is a tool to help you organise your estate, not a law firm, and it does not provide legal advice.

To the fullest extent the law allows, our total liability to you for any claim connected with the service is capped at the total fees, if any, you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental or consequential loss, including lost profits, lost opportunity, or loss arising from data you could not recover.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law, such as liability for death or personal injury caused by our negligence, or for fraud.

Indemnity

You agree to indemnify us and hold us harmless against any claim, loss, liability or reasonable cost that arises from your misuse of the service, from unlawful or infringing content you upload, or from your breach of these terms.

This includes claims that arise where you provide another person's data without the authority to do so, for example adding someone's Aadhaar, contact details or personal information as a Will Role without their permission. You are responsible for having the right to share the information you enter.

Suspension and termination

We may suspend or close an account that breaches these terms, is used unlawfully, or puts the security of the service or other users at risk. Where it is reasonable and safe to do so, we will let you know and give you a chance to put things right first.

You may close your account at any time. Closure follows our scheduled-deletion process: the account deactivates immediately and is permanently deleted after a set recovery window. Signing back in before that window ends cancels the deletion and restores your account.

Some records are kept after closure, as explained in our Privacy Policy, such as an immutable compliance record that the deletion took place. Please note that closing your account permanently deletes your vault, your wills and assets, and any access you had granted to your beneficiaries.

Grievance redressal and disputes

If you have a complaint about the service or how we handle your data, please contact our Grievance Officer, [Grievance Officer name], at [grievance email]. We will acknowledge your complaint within 48 hours and work to resolve it as quickly as we reasonably can.

If a dispute arises out of or in connection with these terms, both parties agree to first try to resolve it in good faith through discussion before pursuing any other remedy. Raising a grievance with us is the best and fastest way to have most issues put right.

Governing law and jurisdiction

These terms, and any dispute or claim connected with them or with your use of WillWolf, are governed by the laws of India. The courts at Faridabad, Haryana, India have exclusive jurisdiction, subject to any right you may have under applicable law to bring a claim elsewhere.

Changes to these terms

We may update these terms from time to time, for example to reflect changes in the service, our providers or the law. When we make a material change, we will notify you in-app and by email at least 14 days before it takes effect, so you have time to review it.

If you continue to use WillWolf after a change takes effect, that means you accept the updated terms. If you do not agree with a change, you are free to close your account before it takes effect, as described in the suspension and termination section above.

Contact

If you have any questions about these terms or about how we handle your data, please email us at support@willwolf.in. Grievances can be raised with our Grievance Officer as set out above.